Operations Support - China

Job description

About GRID esports:

At GRID esports we are building a data-ecosystem specifically designed for the esports industry. The GRID platform is designed to allow games publishers, teams and leagues to leverage official data assets through both B2B and fan-facing channels and does so through the use of specialised technological approaches to building real-time esports data processing systems.

Your responsibilities will include:

  • Create daily, weekly, and monthly reports capturing a snapshot of overall working health

  • Report on areas of concern for the business

  • Talk with clients

  • Responsible for daily customer relations to support GRID's vision of providing unparalleled world-class customer service and support, including interacting with customers, answering  customer enquiries/ issues via email, live-chat (Slack, Skype, Discord)

  • Acquire multiple games/ product knowledge to enhance ability to understand customer needs

  • Daily ad-hoc tasks

  • Additional job scopes and responsibilities to be taken on with time, based on strength and performance

Job requirements

  • Good understanding of esports (at least CS:GO and Dota2)

  • Attention to Detail: Accuracy counts in operator jobs. You must be able to concentrate and be precise in your work

  • Precision is key

  • Having strong technical skills will be necessary, a good understanding of servers and video (OBS) knowledge are a plus

  • You should know how to use multiple types of resources for research and you should be able to do so effectively

  • Outstanding written and oral communication skills and a great team player

  • Proven track record of using data to generate insight and social cards

  • Proficiency in both Mandarin and English

What you will receive from us:

  • A great company culture, working with international colleagues who are passionate about what they do just as much as you are 

  • The ability to see the impact of your work from day 1, solve problems and see what you build put to immediate use 

  • Help create something new in an expanding niche, enhance your personal and development goals

  • Flexible schedule that respects your health and time

  • Ability to self express and the freedom to work independently 

  • After work game sessions 

  • Learn from your intelligent and experienced teammates

  • Opportunity to travel

  • Competitive salary 

  • An environment where people love building quality software and want to discuss in depth the approaches that allow us to do so 

  • An open-to-improvement mentality where contribution from anyone is welcome 

  • A yearly development budget to use for conferences and courses